COLLISION REPAIR

We will never take shortcuts to repair your car.

SACIO ENTERPRISES HAS A COMMITMENT

To provide you with the special services and quality that you expect and deserve. With over 20 years of great service and experience, you can relax as our highly qualified and caring staff takes care of all of your vehicle’s needs.

We offer:

  • Quick turn around time for the repairs performed on your vehicle.
  • Key drop for early morning and late evening drop-off.
  • Courtesy transportation within local area.
  • Pick up and delivery of your vehicle within local area.
  • Convenient free estimates here at our facility.
  • 24 hour towing.
  • Written nationwide warranty for the lifetime of your vehicle.
  • Rental car arrangements.
  • Custom designed aftercare program.
  • Mini-detail on your vehicle before it is delivered to you.

MOTORIST’S BILL OF RIGHTS

The insurance company is prohibited by law from requiring that repairs be done at a specific automotive repair facility. You are entitled to select the auto body repair shop that will repair your damaged vehicle.

QUESTIONS?

Frequently Asked Questions

Where do I get a claim number

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Are you open on Saturday?

No, but we are open 8:00 a.m – 5:00 p.m. Mon – Fri.

Will the parts be ordered before I drop off my vehicle for repair?

Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

If my vehicle's frame is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replace.

Can you match my car paint color?

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. BF Bodyworks has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my car while it in the body shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

How long will the repairs take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal.  We provide a pickup and delivery service.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.  Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantees all repairs with a Lifetime Warranty.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay a deductible to?

If your deductible is not waived, it will be your responsibility to pay  us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & Discover.  Of course, cash and checks are always welcome.

What are Betterment Charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Can I wash my car?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DONT · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

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SEE SOME OF OUR WORK

FREE PICKUP AND
DELIVERY OF YOUR VEHICLE

Courtesy transportation within local area

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